STANDING TALL GROUP LTD T/A COLOUR TASK:
TERMS AND CONDITIONS FOR SALES TO BUSINESS AND CONSUMERS.
1. About us
1.1 We are Standing Tall Group Ltd T/a Colour Task, a company registered in England and Wales under company number: 12094658. Our registered office is: Trenance, Capel Road, Bentley, Suffolk, England, IP9 2BL. VAT number: GB439 0539 82.
2. How to contact us
You can contact us by sending an email to info@colourtask.co.uk or calling us on 07394 595 104.
3. These terms
3.1 These terms apply to any purchases you make from us. Please read these terms carefully before you place
any orders, as they set out important information about your and our rights and obligations. Please note that
you must agree to these terms before you place your order.
3.2 For the purposes of these terms, you are a ‘consumer’ if you are buying from us as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
3.3 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Standing Tall Group Ltd T/A Colour Task and any reference to ‘you’ or ‘your’ is to the person or in the case of a business customer, the entity placing an order.
3.4 You must be at least 18 years old and a resident of the UK to place an order from us. If you are a business
customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
3.5 We may make changes to these terms at any time. However, the terms which apply to your order will be
those in force at the time you submitted your order to us.
3.6 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
4. Orders
4.1 Upon discussing your enquiry, we will send you a quotation through our Customer Relationship Management system. Please check your quotation carefully and correct any errors before you accept. Your quotation is an offer to buy goods from us on these terms. The quotation does not mean that your order has been accepted by us.
4.2 Acceptance of your order by us takes place when your quotation is accepted by you through our CRM
system. This then generates an order confirmation email at which point a legally binding contract is formed
between you and us on these terms.
4.3 If we do not accept your order, for example because we are unable to take payment, what you’ve ordered is unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the goods, we will email you using the details you provided when you placed your order. We
have the right to reject any order for any reason.
4.4 If we are making any bespoke or personalised goods for you which are based on measurements or other
information you provide to us, you are responsible for ensuring that the information is correct.
5. Availability
5.1 All orders are subject to availability.
5.2 We cannot guarantee that any goods will be available at any given time.
5.3 In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop supplying certain goods. If this happens and it affects your order, we will notify you by email, cancel your order and in respect of any affected goods, provide you with a full refund (including any
delivery costs, if applicable).
6. Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as
possible and we will let you know if it is possible to change your order and any effect a proposed change may
have on pricing.
7. Descriptions
7.1 Descriptions of our goods are set out in the product brochure. Please read the descriptions carefully.
7.2 Any pictures and images provided in the product brochure, including of packaging, are for illustration
purposes only. Your goods and their packaging may vary slightly from those pictures or images.
7.3 We cannot guarantee that the colours displayed on your device will match exactly the appearance of your
goods. The colours of the goods displayed on the manufacturer’s website or product brochure may vary
depending on what device you are using and your settings.
8. Delivery of goods
8.1 We will deliver your goods via a third party courier to the address specified by you when you placed your
order.
8.2 If no one is available to take delivery, we will follow the delivery instructions you provided to us (e.g. leaving it in a specified safe location or delivering it to a neighbour or nearby business). If a further delivery attempt is unsuccessful, we will notify you by email, cancel your order and refund you the price of the goods (but not the delivery charge).
8.3 Please examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
8.4 Once your order has been delivered to your address or in accordance with the delivery instructions you
provided to us, the risk in the goods passes to you and the goods are classed as having been ‘delivered’.
This means that you are responsible for the goods and we are not liable to you if the goods are stolen or
damaged after they have been delivered to you. This does not affect your legal rights if the goods are faulty or misdescribed. Ownership of the goods passes to you once you have paid for them in full.
9. Delivery dates and costs
9.1 You will be given available delivery options to choose from when you place your order.
9.2 Your goods will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order. We will deliver your order within 30 days of the order confirmation email unless otherwise agreed between you and us.
9.3 Any delivery dates stated during the order process, or in your order acknowledgment or order confirmation emails, are estimates, unless we have agreed a specific delivery date with you.
9.4 We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control in accordance with clause 18 below.
10. Use restrictions
If you are a consumer, any goods are provided to you for your domestic and personal use only. You must not
use our goods for commercial, business or resale purposes.
11. Prices
11.1 Prices for our goods are set out in the quotation provided. . All prices are in pounds sterling (£)(GBP) and
include VAT at the applicable rate, and will have a separate delivery charge displayed.
11.2 Prices for our goods as well as delivery charges, may change at any time. Except as set out in clause 11.3
below, such changes will not affect existing orders.
11.3 If there has been an error on the quotation regarding the pricing of any of our goods and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
12. Payment
12.1 Our method of payment is via bank transfer with full details provided on your quotation.
12.2 Any goods you buy from us must be paid for in advance.
12.3 If we do not receive your payment, we will try to contact you using the contact details you
provided when you placed your order. If we are unable to contact you, we will cancel your order and notify
you by email.
12.4 If your payment is not received by us when due, we may charge interest on any balance outstanding at the rate of 3 percentage points per year above the Bank of England’s base rate.
13. Consumer cancellation rights
This clause 13 only applies to you if you are a consumer.
13.1 Except in the circumstances listed in clause 13.2, you have the right to change your mind and cancel your order in respect of orders for goods. You have 14 days from the delivery date to cancel your order.
13.2 You do not have the right to cancel orders for perishable, bespoke or personalised goods. You also lose
your right to cancel if you remove or break a protective seal attached to any goods.
13.3 To cancel your order, please email us at info@colourtask.co.uk or call us on 07394 595 104. To
help us process your cancellation more quickly, please have your order number ready or include it in the
email you send to us.
14. Returning goods if you cancel your order
This clause 14 only applies to you if you are a consumer.
14.1 If you cancel an order for goods and you have already received your order, you must return the goods to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the goods
back to us before the 14-day period has expired.
14.2 We strongly recommend that you get proof of postage. We may withhold the refund until we have received the goods back from you or until you have provided us with evidence that you have sent the goods back (whichever is earlier).
14.3 Goods must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. You are responsible for the goods while they are in your possession.
14.4 Unless the goods are faulty or misdescribed, you are responsible for the cost of returning the goods to us.
15. Refunds if you cancel your order
This clause 15 only applies to you if you are a consumer.
15.1 If you exercise your right to cancel under clause 13, we will provide you with a refund as soon as possible.
15.2 If you cancel an order for goods and have already received goods, we will issue the refund no later than 14 days after the day we receive the goods back from you or, if earlier, you provide us with evidence that you
have sent the goods back. Otherwise, we will issue the refund no later than 14 days after the day on which
you told us that you want to cancel.
15.3 Your refund will be subject to the following deductions:
15.3.1 If you chose a delivery option that is more expensive than the cost of standard delivery, we will only
refund the cost of standard delivery;
15.3.2 If you handled the goods in a way beyond what might reasonably be permitted in a shop and this
resulted in a loss in value of the goods, we may make a deduction from the refund for such loss in
value.
15.4 We will issue your refund to the same payment method you used when you placed your order.
15.5 If the right to cancel does not apply because of one of the circumstances listed in clause 13.2, you will not be entitled to a refund unless the goods are faulty. See clause 16 below.
16. Faulty goods - consumers
This clause 16 only applies to you if you are a consumer.
16.1 Any goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
16.2 We are under a legal duty to supply goods that are in conformity with our contract with you. We warrant the goods purchased will be free from any defect in materials and workmanship which cause the goods to fail
to operate in accordance with the published specifications for such goods as in effect on the date of
shipment for a period of two years from the date of the purchase.
16.3 During the expected lifespan of any goods that you have purchased from us, you are entitled to the
following:
Up to 30 days:
If your goods are faulty, you can get an immediate refund.
Up to six months:
If the goods cannot be repaired or replaced, then you are entitled to a full refund in most cases.
Up to six years:
If the goods do not last a reasonable length of time, you may be entitled to some money back.
16.4 Any warranty set out in this clause 16 shall only apply to you as the original consumer and is not
transferable.
16.5 This is a summary of some of your key rights. They are in addition to your cancellation rights set out in
clause 13 above. For more detailed information on your rights, visit the Citizens Advice website at
www.citizensadvice.org.uk or call 0808 223 1133.
16.6 If there is a problem with any goods you have purchased from us, please contact us as soon as reasonably possible.
17. Faulty goods - business customers
This clause 17 only applies to you if you are a business customer.
17.1 We warrant that any goods you purchase will, for a period of six months from the date of delivery (as
described in clause 8.4) (Goods Warranty Period):
17.1.1 conform in all material respects to their descriptions on the site;
17.1.2 be free from material defects in design, material and workmanship; and
17.1.3 be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
17.2 Subject to you complying with your obligations under clause 17.3, we will (in each case at our option)
repair or replace or refund any goods that do not comply with clause 17.1.
17.3 If there is a breach of clause 17.1, you must:
17.3.1 notify us by email to info@colourtask.co.uk as follows: in respect of a breach of clause
17.1, within the Goods Warranty Period in the case of defects discoverable by a physical
inspection, or in the case of latent defects, within one month from the date on which you became
aware (or should reasonably have become aware) of the defect;
17.3.2 provide us with sufficient information as to the nature and extent of the defects, including to enable
us to reproduce the errors or investigate the defect;
17.3.3 give us a reasonable opportunity to examine the defective goods or otherwise investigate the
defect; and
17.3.4 return the defective goods to us at your expense.
17.4 Clause 17.3 sets out your sole and exclusive remedy for any breach of clause.
17.5 Except as set out in this clause 17, we give no warranties and make no representations in relation to the
goods and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of
Goods Act 1979 whether express or implied by statute, common law or otherwise are excluded to the
extent permitted by law.
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18. Events beyond our control
18.1 We are not liable to you if we fail to comply with these terms because of circumstances beyond our
reasonable control. Such circumstances include, but are not limited to:
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict,
imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom;
(e) any law or any action taken by a government or public authority, including without limitation imposing an
export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
(f) collapse of buildings, fire, explosion or accident;
(g) any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party
seeking to rely on this clause, or companies in the same group as that party);
(h) non-performance by suppliers or subcontractors;
(i) interruption or failure of utility service; and
(j) cyber attack, incident or intrusion.
18.2 We shall promptly notify you in writing if circumstances beyond our reasonable control causes a delay or
failure in performance and when it ceases to do so. If such circumstance continues for a continuous period
of more than three months, either party may terminate this Agreement by written notice to the other party.
19. Our liability to consumers
This clause 19 only applies to you if you are a consumer.
19.1 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you
suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that
such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of
something we did (or failed to do).
19.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
19.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our
negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not
allow us to exclude or limit.
20. Our liability to business customers
This clause 20 only applies to you if you are a business customer.
20.1 Subject to the below, our liability under or in connection with these terms (regardless of whether such
liability arises in tort, contract or in any other way and whether or not caused by negligence or
misrepresentation) will not exceed the total amount of the goods purchased.
20.2 We will not be liable to you under or in connection with these terms (regardless of whether such liability
arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation)
for:
20.2.1 consequential, indirect or special losses; or
20.2.2 any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss of opportunity;
(c) loss of savings, discount or rebate (whether actual or anticipated); or
(d) harm to reputation or loss of goodwill.
20.3 Nothing in these terms will limit or exclude our liability for:
20.3.1 death or personal injury caused by negligence;
20.3.2 fraud or fraudulent misrepresentation; or
20.3.3 any other losses which cannot be excluded or limited by law.
21. Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here
which explains what information we collect and hold about you, and how we collect, store, use and share such information.
22. No third party rights
No one other than us or you has any right to enforce any of these terms.
23. Complaints
23.1 If you are unhappy with us or the goods we have provided to you, please contact us at
23.2 If you are a consumer, our Complaint Handling Policy is available here.
23.3 If you are a consumer and your complaint cannot be resolved in accordance with our Complaint Handling Policy or you are unhappy with the outcome, you may want to submit your complaint to Retail ADR by going to https://www.retailadr.org.uk/. Retail ADR is the alternative dispute resolution (ADR) provider we
use and is approved by the government to provide ADR services. ADR is a process for resolving disputes
that does not involve going to court. If you do not wish to use ADR or are unhappy with the outcome of
ADR, you can still bring court proceedings.
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24. Governing law and jurisdiction
24.1 If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident
elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
Any disputes will be subject to the non- exclusive jurisdiction of the courts of England and Wales. This
means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of
another part of the UK in which you live.
24.2 If you are a business customer, these terms and any dispute or claim arising out of, or in connection with,
the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed
by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree
that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising
out of, or in connection with, these terms, their subject matter or formation (including non-contractual
disputes or claims).
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25. General terms
25.1 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
25.2 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
25.3 If you are a business customer, any variation to these terms will not be binding unless expressly agreed in
writing between you and us.
25.4 If you are a business customer, you and we both agree that these terms constitute the entire agreement
between you and us in relation to your order. You acknowledge that you have not entered into these terms
in reliance on any representation or warranty that is not expressly set out in these terms and that you will
have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.